Refund policy

We want you to love your Snug Goods order. If you don't, we make it easy to get your money back.

30-day money-back guarantee

You can request a refund within 30 days of delivery. To start, email support@softhazy.com with your order number and the reason for your request.

Fit guarantee

If your product doesn't fit as described on its product page, email support@softhazy.com within 30 days of delivery with a photo showing the fit. We will refund you in full, and you do not need to ship the item back.

Other returns

For any other reason, email us within 30 days of delivery and we will send you return instructions. Items should be returned in their original condition. Once we receive the return, we will issue your refund.

Damaged, defective, or wrong items

If your order arrives damaged or defective, or you received the wrong item, size or color, email support@softhazy.com with your order number and a photo. We will send a replacement or issue a full refund at no cost to you, and you will not need to return the item.

Exchanges

If you would like a different color, size or option, email us within 30 days of delivery and we will help you exchange it.

How refunds are paid

Approved refunds are issued to your original payment method, usually within 5–10 business days. Your bank or card provider may take a few extra days to show the refund on your statement.

Contact

Email support@softhazy.com. We reply within 24 hours, Monday–Friday.