Shipping policy

Thank you for shopping with Snug Goods. This policy explains how and when your order ships.

Shipping cost

Shipping is free on every order. Every order ships with tracking.

Processing time

Every order is inspected and packed to order. Orders are usually processed and handed to the carrier within 1–3 business days. Orders are not processed on weekends or public holidays.

Delivery time

Most orders arrive within 8–12 days of being placed. Delivery times are estimates and can occasionally be longer because of carrier delays, customs, weather, or peak-season volume.

Tracking your order

As soon as your order ships, you will receive an email with a tracking link. If you have not received it within 5 business days of ordering, please check your spam folder or email us at support@softhazy.com.

Shipping address

Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, email us right away at support@softhazy.com. We can update the address only if the order has not shipped yet.

Lost, damaged, or incorrect items

If your tracking shows no movement for an extended period, your package arrives damaged, or you received the wrong item, size or color, email support@softhazy.com with your order number (and a photo, if the item is damaged or incorrect). We will send a replacement or issue a full refund at no extra cost to you.

Customs and duties

For orders delivered outside the country the item ships from, any customs duties or import taxes charged by your country are the responsibility of the customer.

Contact

Questions about shipping? Email support@softhazy.com. We reply within 24 hours, Monday–Friday.